Privacy Statement
This Privacy Statement (“Statement”) describes the personal information practices of Big Mouth Peterborough with respect to information about our customers and others who use our services, including the types of personal information we collect, how we may use such information and with whom we may share it.
Please note that Big Mouth Peterborough is an independently owned and operated business. This Privacy Statement applies to Big Mouth Peterborough located at 349 Lincoln Road, Peterborough, United Kingdom.
1. When we may collect Personal Information from you
We may collect personal information about you when you interact with us.
Directly – through contact with Big Mouth Peterborough Head Office
a) Customer enquiry about services or store
b) Customer complaint about a store
c) Enquiry about operating a franchise agreement with Big Mouth (if applicable)
Indirectly – through contact with our store or online ordering applications
a) Website/App order
b) Web order
c) Telephone order to the store
2. What information might we collect
The specific information we will collect depends upon the reason for collecting it, however as a guide we may collect the following information:
– Your Name
– Your Address
– Your Contact Phone Number
– Your Contact Email Address
– Your Credit/Debit Card information (for payment processing only)
3. How we use the information we collect
Big Mouth Peterborough will use the personal information we collect to:
– Fulfil your requests or orders and process payments for our products and services
– Send communications to you about your orders and purchases
– Communicate with you about and administer your entry into competitions
– Provide customer support, respond to and communicate with you about your enquiries or complaints
– Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities
If you have given us permission, Big Mouth Peterborough will also use the personal information we collect to:
a) Send general information about our services
b) Send general information about our product range
c) Send information about promotions and competitions
d) Send store specific information
If we wish to use your information in any other way, we will obtain consent prior to its specific use.
4. How we share the personal information
Big Mouth Peterborough uses a few third-party suppliers to operate and manage the information technology used within the business. This may include till systems, online ordering facilities, marketing, and social media agencies.
These suppliers are required to comply with data protection laws and will only use the information for the stated purposes. We may share your personal information with service providers if required to fulfil an obligation to you. We may also transfer information if we sell or transfer part of our business. We reserve the right to use or disclose personal information as needed to satisfy any law, regulation, or legal request.
5. Children’s Privacy Notice
Big Mouth Peterborough does not knowingly collect any personal data from persons under the age of 16, either in store or through its online services.
6. Your choices
If you have opted-in to marketing communications, you can subsequently elect not to receive them by following the opt-out instruction in any communication we send or by contacting us directly using the contact details provided at the end of this Statement.
Please note that if you opt out of receiving marketing communications, we may still send communications concerning your transactions with us or any competitions you have entered.
7. Access to and Corrections and Deletion of Personal Information
If at any time you would like to access, correct, or delete personal information we have collected from you, please contact us using the details at the end of this Statement. We may ask you to verify your identity before fulfilling such requests.
8. Links with others
Our website or ordering platforms may contain links to websites not owned or operated by Big Mouth Peterborough. We cannot control or be responsible for the privacy practices of such sites and strongly recommend reading their Privacy Statements.
9. Information Security
Big Mouth Peterborough is committed to taking appropriate measures to keep personal information secure. We implement technical, administrative, and physical procedures to protect information from accidental, unlawful, or unauthorised loss, access, disclosure, use, alteration or destruction. However, no transmission of data over the Internet can be guaranteed to be 100% secure.
10. Retention of Personal Information
We retain personal information for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
11. International Data Transfers
Big Mouth Peterborough will not transfer any personal data outside of the UK.
12. Changes to this Privacy Statement
We may change this Privacy Statement from time to time. When changes are made we will post the revised version here. We encourage you to periodically check for the up-to-date version of our Statement.
13. How to Contact Us
If you wish to contact us concerning this Privacy Statement you can email us at info@bigmouthpeterborough.com (please state “Privacy Statement” in the subject line).
If you prefer to write to us, please send your letter to:
Big Mouth Peterborough
349 Lincoln Road
Peterborough
United Kingdom